Frequently Asked Questions

What is the difference between 28 24AWG and regular 28AWG USB cables?

The 28 AWG data conductors are standard for download data at USB 2.0 speeds. The power conducting wires are built to a thicker 24 AWG. The increase in thickness of the power wiring allows the cable to carry more power and charge devices at a faster rate.

What is your return exchange warranty policy?

A: We have a 15 day return policy for unused products. Product must be in original packaging and in new condition. For orders (over $1,500) and or physically larger items (e.g. enclosures), a restocking fee of 10% will apply. Return shipping is the responsibility of the customer.

If the product is opened or used, the product can be returned within 15 days (except SD Cards and GoPro cameras which cannot be returned once opened). A 20% restocking fee will apply for refurbishing opened product. Return shipping is the responsibility of the customer.

If you are having trouble with the product, make sure you check our support area on the website for our Quick Start Guides and Product Documentation. Should you need additional help please contact [email protected] however, please ensure you have submitted all of the information in the form first as our support team will ask for this information on our first reply email and it will save time: https: cam-do.com search?type=page&q=ticket+support&view=search-support&submit=Search

Should you consider the product be faulty you can request to return the product within 6 months for our assessment. If the product is confirmed to be faulty by CamDo, return shipping costs will be refunded along with a full product refund (except SD Cards and GoPro cameras which cannot be returned once opened). Should the returned items be confirmed functional, a 25% restocking fee will apply to the refund. To initiate a return or exchange, please contact [email protected] to receive an RMA number. Do not ship a product back to us without an RMA number. We will examine all returned items to confirm their condition and contact you regarding the status of your refund. Upon acceptance, please allow 2-3 weeks for the refund to process once the item is received.

We cannot support IT wifi network router modem issues as there are too many variables. Please talk to your IT department specialist support team.

Any dismantling or modification(s) to CamDo products will void any warranty and cannot be returned.

GoPro products: HERO5 camera warranty issues are to be handled directly with CamDo. Any warranty issues with HERO6, HERO7, HERO8 and HERO9 cameras are to be handled directly between the customer and GoPro USA. Check out their warranty page here.

LumeCube products: Any warranty issues with LumeCube products are to be handled directly between the customer and LumeCube USA. Just email [email protected] and they will take it from there. Check out their warranty page here.

Both GoPro and LumeCube are very responsive and is how their distribution model works – it is much quicker to get warranty response by emailing them directly.

EQUIPMENT PERFORMANCE LIMITATIONS

CamDo equipment is not fault-tolerant and not designed, manufactured or intended for use in extreme temperature or weather conditions, security surveillance, life support, emergency situations, hazardous or mission critical activities. You use CamDo equipment at at your own discretion and risk.

LIMITATION ON LIABILITY

The replacement warranty is as per the warranty section above. In addition, the replacement warranty is the whole and sole liability for the product. There are no other warranties, expressed or implied. Use of CamDo products confirms your agreement that CamDo Solutions Inc and its distributors will not be liable for any damages from or relating to CamDo Solutions Inc products. Please also note the Equipment Performance Limitations above.